Access to CLI Engage is granted via two methods:

1. import of a roster file (teachers are granted access via this method)
2. manual creation by the Foundational Literacy Director and/or IT Applications team (all other users are granted access via this method)

If you have been informed that you have access to CLI Engage, but have not seen a user registration email from CLI Engage in your Outlook inbox, you will need to execute either of the steps outlined below:

CHECK JUNK EMAIL FOLDER

By default, the Junk Email Filter is turned on with a protection level set to No Automatic Filtering.

• Check your Junk Email folder, located to the left in the Mail folder pane for the following message:

• Right click on the message and click on Junk < Not Junk. This step will move the message to the folder that it was previously in, usually the Inbox.

• Open the message and click on the embedded link.
• If the invitation is no longer valid, reference this site. You will enter your first and last name as it appears in ADP and your KIPP Texas email. 

CHECK CLUTTER FOLDER

Check your Clutter Email folder, located to the left in the Mail folder pane for the following message:

CHECK MICROSOFT QUARANTINE/SPAM NOTIFICATION

If you don't see an email from CLI engage in your junk folder, more than likely the email message has been quarantined by Microsoft.

In Microsoft 365, quarantine holds potentially dangerous or unwanted messages. By default, anti-spam polices quarantine phishing and high confidence phishing messages, and deliver spam, high confidence spam, and bulk email messages to the user's Junk Email folder. Unfortunately, the CLI Engage's user registration email/invitation is sometimes marked as a phishing email. 

• Check your Outlook inbox for the following message. It doesn't matter the date of the email. 

• Once you locate the message, click on the blue Review button located in the email. It doesn't matter which Review button you click on, if there are several messages contained with quarantine message.

• If you can't find an email in your Inbox with the subject Spam Notification, you can click on this link: https://security.microsoft.com/quarantine
• Enter your KIPP Texas email address and laptop password to login. 
• Next, search for the subject "Your Registration Invitation" by first changing the blue Message ID filter to Subject and then typing "Your Registration Invitation" in the search bar. Next click the blue Refresh button.

• Click on the checkbox. If the date under the expires column has passed, reference this site to resend another registration email/invitation.

• This will open up another window from the side. Click on the blue Release message button. 

• Next Click on the blue Release Message

• This will release the message so it shows up in your Outlook inbox. Click on the blue Done button. 

• Click on the blue Close button.

• In the top right corner, click on the icon. It may be your picture or your initials and click on Sign out. This will close you out. 

• Check your Outlook inbox to see if you received the email from Microsoft's quarantine.  Open the message and click on the embedded link.
• If the invitation is no longer valid, reference this site. You will enter your first and last name as it appears in ADP and your KIPP Texas email. 

• Reference this article on how to login to CLI Engage.